Everything you'd want to know before you install

A Shopify store and a Reverb.com seller account. That's it — there's nothing to install on the Reverb side, and no developer setup. SyncGear installs from the Shopify App Store and runs inside your Shopify admin.

You create a Personal Access Token in your Reverb account settings at reverb.com/my/api_settings, enable the public, read_listings, write_listings, read_orders, write_orders, and read_profile scopes, then paste the token into SyncGear's Settings page. There's a short video walkthrough if you'd rather follow along.

Connecting Reverb takes about two minutes. After that, SyncGear fetches your live listings so you can pick which ones to bring into Shopify. Importing is as fast as your catalog is large — a few dozen listings land in a couple of minutes.

No. You choose which listings to import, and you can do it in batches or all at once. Nothing is created in Shopify until you say so.

Yes. The Free plan includes 25 one-time product imports and requires no credit card. It's enough to import a real slice of your catalog and see how the sync behaves before you commit to a paid plan.

Any time, from the Settings page. Disconnecting deletes your encrypted token from our database. Products you already imported stay in your Shopify store — they're yours, and removing SyncGear doesn't touch them.

Both — you decide which. During setup you pick a source of truth, and you can change it later in Settings. With Reverb as your source of truth, you import Reverb listings into Shopify and Shopify sales end the matching Reverb listing. With Shopify as your source of truth, you can also push products, inventory, and edits from Shopify out to Reverb, and Reverb sales create matching orders in your Shopify store.

SyncGear ends the matching Reverb listing so the same instrument isn't sitting for sale in two places. This works with either platform as your source of truth, it's on by default, and it never costs you a credit.

SyncGear checks Reverb for new sales every ten minutes and updates Shopify to match. With Reverb as your source of truth, the matching Shopify product is removed. With Shopify as your source of truth, a paid Shopify order is created so the sale shows up in your reporting and inventory. Each Reverb sale synced this way uses one order credit.

Shopify sales are handled the moment they happen, through a Shopify webhook. Reverb sales are picked up on a ten-minute cycle, and new Reverb listings are checked for every few minutes when auto-import is on.

Not on a paid plan. Turn on auto-import and SyncGear watches your Reverb account for new listings and brings them into Shopify on its own, as long as you have import credits available. On the Free plan, importing is manual.

Yes, when Shopify is your source of truth. The Push to Reverb page turns your Shopify products into live Reverb listings, and each push uses one import credit. After that, inventory changes and product edits made in Shopify flow out to those Reverb listings automatically.

No. An imported product is a real Shopify product — an independent copy, not a mirror. Later changes on Reverb don't overwrite it, which means you're free to write Shopify-specific titles, pricing, and copy without SyncGear undoing your work. If you do want the newest Reverb data, use "Make re-importable" on the Import page to pull the listing fresh.

For listings you created with Push to Reverb, yes — price, title, description, SKU, and UPC are sent over, as long as Shopify is your source of truth and product-edit sync is enabled. Products you imported from Reverb keep inventory sync and auto-end, but their edits are not pushed back, since the Shopify copy is often intentionally different (a price that includes shipping, for example). Images are not synced in both directions.

This applies when Shopify is your source of truth. Reverb can't keep a live listing at zero quantity, so when a linked product hits zero, SyncGear ends the Reverb listing. It's a setting you can turn off if you'd rather handle it yourself.

SyncGear detects sales, not manual removals. If you end or delete a Reverb listing without a sale, the Shopify product stays put and you'll want to remove it yourself.

One credit per listing moved, in either direction. Importing a Reverb listing into Shopify costs one credit. Pushing a Shopify product out to Reverb costs one credit. If an import or push fails, the credit is returned to you.

One credit each time a Reverb sale is synced into Shopify — either removing the sold product or creating the matching Shopify order, depending on your source of truth. Ending a Reverb listing after a Shopify sale does not use an order credit.

25 one-time import credits, which you can spend importing from Reverb or pushing to Reverb. Auto-end still works, so a Shopify sale will end the matching Reverb listing. Free does not include order credits, so Reverb sales won't sync back into Shopify, and auto-import is a paid feature.

No. Credits reset to your plan's limits at the start of each billing period, and anything unused doesn't carry forward.

Out of import credits, imports and pushes pause and auto-import stops — new Reverb listings aren't queued up, but you can import them manually once credits are back. Out of order credits, Reverb sales stop syncing into Shopify, which means a sold item could stay listed on Shopify, so it's worth upgrading before you get close. Credits refresh at your next billing period, or immediately when you upgrade.

Yes — annual plans are priced about 20% below paying month to month, and every paid plan includes future updates.

Any time, from the Change Plan page inside the app. Billing is handled by Shopify and appears on your regular Shopify invoice. If you move down to the Free plan, your paid features stay active through the end of the period you already paid for.

Title, description, price, images, condition, make, model, year, and finish. In Settings you choose which of these to bring across — you can skip Reverb's pricing or descriptions and keep your own, for instance.

Your call. Publish imports straight to your storefront, or bring them in as drafts so you can review and stage them before they go live.

All of them: Brand New, B-Stock, Mint, Excellent, Very Good, Good, Fair, and Poor. The condition is carried into the product description on Shopify.

Yes. Turn on "Include shipping in price" and SyncGear adds the US Continental shipping rate to the listing price — a $500 item with $50 shipping becomes $550 on Shopify. It's the clean way to offer free shipping on your own store without eating the cost. Shipping is only added when its currency matches the listing's.

Yes, as long as the currencies line up. SyncGear imports listings whose currency matches your Shopify store's currency and skips ones that don't, rather than guessing at a conversion and quietly getting your prices wrong.

Your Personal Access Token is encrypted with AES-256-GCM before it's ever written to the database, and the encryption key is stored separately. The raw token is never kept. You can revoke it from Reverb or disconnect from SyncGear at any time.

Only SyncGear, and only to do the syncing you've asked for. Your data isn't sold or shared with third parties — it moves between your Shopify store and the Reverb API, and nowhere else.

Every import, sync, and order event is written to an activity log with timestamps, so you can see exactly what SyncGear did and when. If the log doesn't explain it, email support@syncgear.io and a real person will get back to you.